Sue Day Counselling
07852627925; sueday115@gmail.com
Privacy Statement and Data Protection
I am registered with the ICO (Information Commissioners Office) which means that I need to tell you what personal data I am collecting from you and what I intend to do with it. My reference number is ZA462464
What personal data do I keep and why do I need to keep it?
Name and age: this is basic information that helps me to get to know you. Address, email address and telephone number: I use this as a way of contacting you regarding your sessions. I will mainly use the method that you first contacted me on but if I can’t reach you, I will try a different method. GP details: If I was worried that you were at serious risk of harm then I may need to contact your doctor; if I could I would tell you I was going to do this.
Will I share your personal data and if I do who will I share it with and for what purpose?
It is very unlikely that I will share your personal data. I will not sell it on or use it for unethical reasons. I may have to share it if my notes are subpoenaed by court, if you or anyone you tell me about is at risk of serious harm or you are at risk of serious harm I may have to pass this information on to your GP or the police.
How will I use and store your data?
Your personal data is kept in a locked filing cabinet. Your telephone number is stored in my mobile phone, (but not your full name) and my phone is passcode protected. I will use your email to send you links to the Zoom platform if we work online. My laptop is password protected. My diary for appointment is handwritten and again entries are anonymised and locked in a cabinet overnight. I take brief client notes of our sessions. These show the date and a brief outline of session content are recorded in a hand written paper file format which has an anonymised system and stored in a separate folder to the one with your personal details in it. Anonymised client codes are used to identify income source in my accounts. If you chose to pay by bank transfer then the reference details you enter will be visible on my bank statements.
If I become significantly unwell or in the event of my death, an executor has been appointed by me who will be given your contact details at that point. My executor will call you to let you know and to guide you to alternative support if appropriate
How long will I store your data and how will I dispose of it?
I will keep your session notes, your name and your unique code for the period of time required by my insurance company. I will then shred any paper copies and delete any digital records.
You have a right of access to and deletion of your records. Please see the guidance on:
https://ico.org.uk/for-the-public/personal-information
You can withdraw consent at any time by contacting me.
If you are unhappy with the way I use your data, I have a complaints policy. Once I receive your complaint I have 30 days to respond to you once I have completed my investigation. I will let you know the outcome as soon as possible.
If unsatisfied once I have completed my investigation, you can complain to ICO at: http://www.ico.org.uk or telephone them on 0303 123 1113.
